AI.Assistant

Revolutionising customer service and knowledge management with RAG technology

Martin Broda

04.07.2024

5 min. reading time

A new era in knowledge sharing and sales

Accurate and timely information is crucial to business success. AI.Assistant from LemonMind offers advanced solutions to support both customer service and internal company processes. With Retrieval-Augmented Generation (RAG) technology and integration with PIM platforms, the tool presents a completely new way for companies to share knowledge and information. What's more, AI.Assistant can be integrated with ERP systems, allowing access to up-to-date information on pricing, inventory and other data managed by ERP. The PIM system in turn stores detailed product information such as name, description, characteristics, allergens, etc., which is used to generate responses by AI.Assistant.

What is AI.Assistant?

AI.Assistant is a tool from our platform, LemonHub.AI, which, thanks to RAG technology, combines information retrieval capabilities with text response generation. Integration with PIM systems such as Pimcore and Akeneo allows access to up-to-date product data. AI.Assistant is able to provide precise answers to questions about the company's products, services or internal processes, as well as manage online purchases by adding products to the shopping cart and proceeding to payment.

How does AI.Assistant work?

AI.Assistant uses RAG technology to search databases to find the most relevant information, which is then used to generate accurate and contextual responses. By integrating with the PIM platform and ERP system, the assistant is able to respond to queries quickly and efficiently using up-to-date data held in the systems.

Step-by-step action

AI.Assistant operates in a number of key stages that ensure quick and accurate responses to user queries. The process involves collecting data from a variety of sources such as PIM and ERP systems, analysing and processing queries, searching for relevant information, generating personalised responses and then delivering these results to the user. The whole process is supported by RAG technology, which combines the advantages of information retrieval with the generation of responses, providing precise and contextual support to both customers and company employees.

1
Data collection - Integration with PIM and ERP systems.
2
Query processing - Analysis and understanding of questions.
3
Searching for information - Searching databases.
4
Response generation - Creating a response based on the data.
5
Delivery of results - Presentation of responses to the user.

Examples of the use of AI.Assistant

AI.Assistant's use cases show how the tool can be used in a variety of industries, providing precise information and supporting daily processes. With its advanced RAG technology and integration with PIM and DAM platforms, AI.Assistant can effectively support installers, customer advisors and employees, offering them access to up-to-date product data and automating many tasks. Below, we look at specific applications of AI.Assistant in various sectors, highlighting its versatility and benefits of implementation.

HVAC industry: Technical Assistant

In the HVAC industry, where accurate product information is important, AI.Assistant can provide installers, designers and sales engineers with up-to-date data on product specifications, availability and recommendations. If an installation requires additional items, the assistant will remind them or suggest adding them to an order on the B2B platform. AI.Assistant can also give detailed installation instructions, explaining the installation process step-by-step.
Benefits: Increasing work efficiency through quick access to accurate information, reducing the time needed to find the right products and assisting technical staff in the installation process.

Beauty industry: Customer advisor

In the beauty industry, personalisation is key. AI.Assistant, integrated with PIM, can provide customers with personalised product recommendations, taking into account ingredients, skin type and individual needs. The Assistant knows current product prices and availability.
Benefits: Increase customer satisfaction by providing accurate and personalised advice and enabling easy purchase of products.

Construction Industry (DIY): Customer Assistant and Product Selection Configurator

In the DIY sector, AI.Assistant can advise clients on the selection of building materials, such as bathroom tiles or paving stones, tailoring recommendations to specific applications and styles. The assistant will help the client select any necessary products required for their project and will adapt to the client's budget. Once the project has been analysed, the assistant will advise on what materials the client will need, may ask if they have the necessary tools for this and recommend the purchase of such. The assistant will then place all the required items in the shopping cart and explain what product will be needed at each stage of the project.
Benefits: Facilitate purchasing decisions by providing accurate and personalised information and the opportunity to purchase products directly.

AI.Assistant as a Personal Assistant for the Employee

AI.Assistant can also act as a personal assistant for employees, supporting them in their daily tasks and implementation processes.

Onboarding of New Employee

A new employee in the company can use AI.Assistant to quickly become familiar with the company's internal procedures, organisational structure and the specifics of its products and services.

Benefits: Reduce the time needed for a new employee to adapt and increase their efficiency through easy access to the information they need.

Search for Company Information and Documents

Employees can use AI.Assistant to quickly search for information in company databases, such as documents, reports or procedures.

Benefits: Increased work efficiency through quick access to up-to-date and accurate information.

Consulting & Implementation from LemonMind

As a consulting and implementation company, LemonMind offers comprehensive solutions tailored to our clients' individual needs. Our experience and partnerships with leading PIM platforms, such as Pimcore and Akeneo, allow us to deliver advanced and customised systems to support product information management.

We invite you to contact and work with LemonMind to jointly implement cutting-edge technologies that will transform your business and make it more competitive in the market.

See how we've implemented AI for our clients

LemonHub.AI implementation for Ceramika Paradyż

Optimisation of operational processes related to the creation and management of product content

Customer: Ceramika Paradyż

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