Support for your team
Requests, fixes and advice in business hours, with 24/7 on-call as a paid option.
Maintenance and hosting for the systems we build.
Support, hosting, monitoring, updates and development for the PIM, e-commerce, integrations and products we build or take over.
When the system needs an owner
The system runs, but nobody looks after it.
PIM, stores and integrations keep changing after go-live. Without regular care, updates wait, imports slow down and every incident becomes urgent.
- Updates are postponed and the platform version is close to the end of support.
- Imports and integrations slow down as data volumes grow.
- Nobody watches monitoring, and backups have never been restored in a test.
- The previous vendor has left and the documentation is thin.
- Security patches are applied when there is time, not on a plan.
Maintenance in numbers
We maintain systems for manufacturers and distributors.
Figures from our own projects and the Pimcore partner directory.
- 70+PIM and e-commerce implementations
- 300+projects delivered
- 30+experts and consultants
- 31Pimcore certifications in the team
- 10M+SKUs in our clients' systems
- 2010operating since
- Google Cloud, Azure and AWSmostly Google Cloud
- The cloud region you needEU regions for European clients
Sources: LemonMind, November 2026 · Pimcore partner directory, 4 Nov 2026
What we look after
Everything your system runs on.
Hosting, environments, monitoring and updates for the PIM, stores, integrations and websites we build or take over.
Your systemPIM, store, integrations or website, built by us or taken over
Hosting
Google Cloud, Azure or AWS, in your region
We: environments sized for your load
Environments
production, test and development
We: built and kept in step
Deployments
new code and settings released
We: automated deployments
Backups
copies of data, files and settings
We: backups on a schedule
Monitoring
servers, applications and integrations
We: incidents handled as agreed
Updates and security
platform, framework and extension versions
We: patches on a plan, access reviews
connected to
- support in business hours
24/7 on-call as an optionYour team
IT, e-commerce and product teams
- access, code
and documentationPrevious vendor
when we take over a system
Pimcore: HealthCheck first - integrations
watched and testedERP and other systems
what your system depends on
Compare
Maintenance or managed data operations?
Two services that often run together: here we look after the systems, in managed product data operations we look after the data.
| Criterion | Maintenance and infrastructure | Managed product data operations |
|---|---|---|
| What we look after | Servers, environments, applications and integrations | Data quality, publishing, suppliers and backlog |
| Who uses it | IT and e-commerce teams | Product, marketing and e-commerce teams |
| Typical requests | Updates, incidents, performance, new environments | Data fixes, new attributes, supplier onboarding |
| Service level | Agreed after the review | Agreed after the assessment |
Both services can run together with one team.
Does your system have an owner?
We start with a review of the system and its hosting, then agree the scope of support.
Systems
PIM, e-commerce, integrations and products.
The platforms we implement, the connections between them and the product we build.
Systems built by another vendor start with a review, before we agree regular support.
For Pimcore the review is our Pimcore HealthCheck, also available as an independent Pimcore audit.
Scope
What we look after.
The PIM, stores, integrations and websites we build or take over. We maintain systems for manufacturers and distributors.
Hosting and cloud
Environments designed for your load, mostly on Google Cloud, also on Azure or AWS, in the region you need.
Environments and deployments
Production, test and development environments, automated deployments and backups.
Monitoring and performance
Servers, applications and integrations monitored, load tests and tuning, incidents handled as agreed.
Security and updates
Platform, framework and extension updates, security patches and access reviews; see also NIS-2 and compliance.
Development
New features and version upgrades, planned with your team in regular roadmap workshops.
How we take over
From review to stable operation.
- 01
Review
Configuration, performance, security, code, integrations and hosting reviewed. For Pimcore, the Pimcore HealthCheck.
ResultA report with a prioritised task list. - 02
Takeover and stabilisation
Access, documentation, monitoring, backups and urgent fixes.
ResultA stable system and an agreed scope. - 03
Regular operation
Monitoring, incident handling, updates and regular service reviews.
ResultPredictable operation with clear ownership. - 04
Upgrades and growth
Version upgrades, new environments and integrations, planned with your team in regular roadmap workshops.
ResultA platform that stays current.
Case studies
Systems we keep developing after launch.
At Ceramika Paradyż we added AI tools to the existing PIM and online shop. At GTV we extended a central Pimcore system with ETIM classification and BMEcat export.
AI product content
Ceramika Paradyż
Generative AI in the PIM and online shop of Ceramika Paradyż: product descriptions and translations prepared with LemonHub.AI.
Read case study
ETIM / BMEcat mapping
GTV
A central Pimcore system extended with ETIM classification, BMEcat export and the ETIM Mapper tool.
Read case studyFAQ
Questions about maintenance and hosting.
What does maintenance include?
Support for your team, hosting, monitoring, incident handling, updates and security patches, performance work and further development of the systems we look after.
Which systems do you maintain?
The platforms we implement: Pimcore, Akeneo, Ergonode and Open Mercato for PIM, OroCommerce, Shopware, Medusa and VTEX for e-commerce, the integrations and middleware between them, our product openProd and the websites we build. See B2B e-commerce and B2C e-commerce.
Can you take over a system built by another vendor?
Yes. We start with a review of the system, for Pimcore our Pimcore HealthCheck, then take over access, documentation and monitoring before regular support begins.
Which clouds do you work with?
Mostly Google Cloud. We also run environments on Microsoft Azure and AWS when your company works with them, in the cloud region you need: EU regions for European clients.
Do you offer an SLA?
Yes, agreed for your environment. Response times, support hours and availability depend on how critical the system is, so we set them after the review and do not publish one standard SLA.
Do you offer 24/7 support?
Support runs during business hours as standard. 24/7 on-call is a paid option for systems that cannot wait until the next working day.
How is this different from managed product data operations?
Here we look after the systems: servers, environments, updates and integrations. Managed product data operations looks after the data itself. Both can run together.
Can you upgrade us to a new platform version?
Yes. We plan the upgrade after the review, test it on a copy of your system and then move production. For Pimcore, see upgrades and migration.
Do you help plan further development?
Yes, in regular roadmap workshops: your team brings the challenges, we bring market and regulatory knowledge and plan the next stage together.
How do we start?
With a review of your system. We agree its scope in a free 30-minute call.
Olgierd MrozikCEO, LemonMind
Start with a review
Start with a review of your systems.
In a free 30-minute call we look at your PIM, store, integrations and hosting and agree the first step.
30 minutes. Google Calendar opens in a new tab.
- 2010 founded
- 300+ projects
- 70+ PIM and e-commerce implementations